Dear Gaurav,

I hope you're doing great.

We encountered a specific edge case related to bundled products that we would like to share with you, as we are hoping there may be a way to handle it within AST.

When a customer purchases multiple bundles that include the same product, WooCommerce doesn’t automatically consolidate the quantities in the order (unlike when identical single products or identical bundles are added). In our workflow, however, the items get consolidated later during fulfillment — so ultimately, the shipping provider receives one line item with the correct total quantity.

What we’ve noticed is:

When we import the tracking data, AST correctly updates the first occurrence of the item with the combined quantity.

However, in the AST customer email, the item is still shown with the original (non-consolidated) quantity from the order, which can be confusing for customers because it doesn’t match what they are actually receiving.

We’ve attached screenshots that illustrate the difference between:

The order items in WooCommerce

The consolidated quantity used for shipping

The quantity currently displayed in the AST email

We were wondering if there might be a way to adjust this behavior?

Thanks again for your amazing support and the great work on AST — we really appreciate it!
Looking forward to your thoughts.

Warm regards,

Barbara