Add Two-Step Approval Workflow for Returns
under review
J
Jandre Schutte
Enhance the return request workflow to support an extra approval step before restocking items.
Current Workflow
Customer submits a return request.
Admin approves the request.
Item is automatically restocked (if the “restock on approval” setting is enabled).
Limitation
There’s no way to separate approval of the return request from the confirmation of physical item receipt.
Merchants who only want to restock after the returned product has been received and checked have no option to delay restocking.
Requested Enhancement
Add an additional return status to the workflow, for example:
Pending Stock Return → Approved & Restocked
Allow merchants to move returns through this two-step process:
Approve the return (customer is notified).
Once the item is received/verified, mark as “Approved & Restocked.”
Benefit
Provides more control and accuracy in inventory management.
Prevents overselling by avoiding premature restocking.
Better aligns with real-world return handling workflows where physical inspection is required.
Gaurav Patel
under review